Ufondu Kitchen

Returns & Refunds Policy

Last updated: May 12, 2026

📋 New York Conspicuous Notice

In accordance with New York General Business Law § 218-a, this refund policy is conspicuously displayed at the point of sale and on this webpage. By placing an order, you acknowledge that you have read and understood these terms.

1. Standard Orders (Pickup, Dine-In & Delivery)

⏰ 24-Hour Refund Window

Refund requests for food quality concerns or order errors must be submitted within 24 hours of order receipt.

To request a refund, you must provide:

  • Proof of purchase: Your order confirmation number or receipt
  • Description of the issue: A clear description of the food quality concern or order error
  • Photos (if applicable): Images documenting the issue (e.g., incorrect item, quality concern)

Submit refund requests by emailing [email protected] or calling 518.977.3014.

2. Refund Processing

  • Card Payments (Square): Approved refunds will be credited back to the original payment method within 5–10 business days.
  • Cash Payments: Refunds for cash orders will be provided in cash at the restaurant or via Zelle at your request.
  • Zelle Payments: Refunds will be returned to the originating Zelle account within 3–5 business days.

3. What Qualifies for a Refund

✅ Eligible

  • Wrong item(s) delivered
  • Missing item(s) from order
  • Food quality concerns (undercooked, spoiled)
  • Significant preparation errors
  • Order never received (delivery)

❌ Not Eligible

  • Change of mind after order is prepared
  • Requests made after 24 hours
  • Taste preference (too spicy, too mild)
  • Orders picked up by another party
  • Incorrect address provided for delivery

4. Catering & Large Orders

⚠️ Special Terms Apply

Catering and large-volume orders have different cancellation and refund terms due to advance ingredient procurement and labor planning.

  • 48-Hour Cancellation Notice: Standard catering orders may be cancelled with a full refund if cancellation is received at least 48 hours before the scheduled service time.
  • Cancellations within 48 hours: Cancellations made less than 48 hours before service are subject to a charge of up to 100% of the total order cost, as ingredients and preparation will have already commenced.
  • Quality issues: If food quality does not meet our standards upon delivery, a partial or full refund may be issued at management’s discretion. Contact us immediately at the event with photo documentation.

For comprehensive catering cancellation terms — including deposit requirements, headcount changes, and force majeure provisions — please review our Catering Service Agreement.

5. Delivery-Specific Refunds

For delivery orders fulfilled by our Uber Direct courier service:

  • If food is damaged during delivery, we will issue a full refund including the delivery fee.
  • If delivery is significantly delayed (more than 30 minutes past the estimated time), contact us for a partial refund or credit.
  • Delivery fee refunds are evaluated on a case-by-case basis for quality issues that originated during transit.

6. Third-Party Platform Orders

Orders placed through any third-party ordering platform are subject to the refund policies of those platforms. Please contact the respective platform directly for refund requests on orders placed through their services.

7. Contact Us

For refund requests or questions about this policy:

Ufondu Kitchen

Email: [email protected]

Phone: 518.977.3014

In person: Space #326, Colonie Center Mall, Albany, NY